Knightvest Residential has expanded its use of Nurture Boss across its portfolio, using AI to help onsite teams work more efficiently while creating a smoother, more consistent experience for prospects and residents.
The expansion comes as Knightvest sees particularly strong results with Nurture Boss’s Payments & Delinquency AI, alongside its AI-powered Virtual Leasing Assistant, helping automate time-consuming collections workflows and provide greater visibility into delinquency across the portfolio.
Allison Crawford, SVP of Strategic Services and Technology at Knightvest Residential, shared how the technology is changing the day-to-day workload for teams:
“Delinquency used to mean constant phone calls and chasing down balances manually for our teams across dozens of properties. With Nurture Boss’s Delinquency AI, our teams have automatic reminders and notices going out on schedule, the AI captures promises to pay, and our onsite staff can finally focus on residents in front of them instead of collections busywork. It’s been reliable enough that we’re rolling it out across our entire portfolio.”
Beyond reducing manual work, Nurture Boss is helping Knightvest create a clearer, more consistent view of delinquency from the property level to portfolio leadership. Elisa Celestino, Regional Business Manager at Knightvest Residential, explained:
“Beyond automating the day-to-day collection work, Nurture Boss gives us much better visibility into delinquency across the portfolio. We can quickly see outstanding balances, identify accounts that aren’t responding, and understand what’s already been attempted. Because delinquency notes stay consistently up to date, onsite teams, managers, regional leaders, and asset management all have a clearer picture of each account’s status and where additional attention is needed.”
By partnering with Nurture Boss, Knightvest is reducing repetitive work for onsite teams, improving consistency across communities, and giving leaders better visibility into one of the most time-consuming parts of property operations.
Nurture Boss is proud to support Knightvest Residential in simplifying leasing and delinquency workflows, empowering onsite teams, and delivering a stronger experience across its portfolio.
Continue Learning about AI
Explore Jacob Carter’s Amazon book, AI in Property Management: A Practical, Unboring Look at Artificial Intelligence in the Multifamily Industry, and discover practical strategies for implementing AI across leasing, marketing, resident communication, and operations.
Get the Book on Amazon
