Customer service has always been the focal point of building relationships in any sales position.
Leasing teams may resent the fact that they don’t have the budgets necessary to provide superior customer service that larger businesses do.
This simply is not true.
When Nurture Boss thinks of the lead to lease experience, we think of things like personalized service, and more individualized attention for prospects and residents.
We have been working with a lot of leasing teams, regional managers, and asset managers, and we’ve noticed a few common schools of thought. They think that SMS and other modern marketing platforms are for big businesses with big budgets.
This also is not true…
Adding SMS to your lead to lease sales cycle is the secret weapon you’re not taking advantage of.
SMS is an affordable and simple way to reach out to prospects and residents and can be used to improve your lead to lease sales cycle. But it doesn’t stop there. Customer service, lease renewals, and overall support is improved as well when incorporating SMS.
Nurture Boss is proud to introduce the most powerful customer service feature recently added to our multifamily marketing engine to date.
Our latest mobile app allows every member of your leasing team to engage in two-way conversations with prospects ready to lease and/or even residents looking for immediate and convenient customer service.
According to the study published by eWeek, most consumers (89%) said it was important to be able to use different channels for customer support, including SMS. Additionally, 52% of consumers said they would like to text with a customer support representative.
Texting puts the power of instant communication in the hands of your prospects as well as residents. Making communications fast and friendly for all parties involved.
For more information on increasing your communication, signing more leases, and improving your customer service across the board, contact us for a live demo!