Location: Remote
Type: Full-Time
Department: Implementation

About Us

Nurture Boss is a leading AI Property Management Software platform built specifically for the multifamily industry. Our platform helps property management companies convert more leads, automate follow-ups with AI, collect more overdue rent, and deliver exceptional prospect and resident experiences.

We partner with some of the largest operators in the industry and are growing rapidly. We’re looking for a Technical Implementation Specialist who thrives in a fast-paced environment and is passionate about getting new customers live on the platform — someone comfortable working hands-on with APIs, integrations, and data to solve real customer problems.

Role Overview

The Technical Implementation Specialist owns the technical onboarding experience for new Nurture Boss customers — configuring integrations, migrating data, and troubleshooting system-level issues to ensure a smooth transition from sale to successful product adoption.

This role is hands-on by nature: configuring systems, validating data, and solving integration issues directly, while also contributing to more scalable and repeatable onboarding practices as the team grows. Working cross-functionally across Sales, Engineering, and Customer Success, this person translates business requirements into technical specifications and ensures every implementation is configured correctly, securely, and on time.

What You’ll Do

Technical Onboarding & Implementation

• Execute end-to-end technical onboarding: system configuration, integration setup, data migration, and go-live validation
• Configure and troubleshoot integrations with third-party property management systems (PMS), CRMs, and lead sources via APIs, webhooks, and data feeds
• Map and migrate customer data (leads, resident records, property data) into the Nurture Boss platform, ensuring data integrity and validation
• Follow and help refine technical onboarding frameworks, environment setup checklists, and QA/testing milestones
• Translate customer requirements into structured implementation plans, including data schemas and integration workflows
• Drive rapid time-to-value while ensuring technical configurations are stable and scalable long-term

Sales Support

• Join sales calls as a technical consultant to assess prospect requirements, answer integration and platform questions, and help scope implementation feasibility pre-sale
• Provide technical credibility during the sales cycle, helping prospects understand how Nurture Boss’s AI capabilities and integrations will fit into their existing systems

Customer Communication

• Serve as the primary technical point of contact during onboarding for assigned accounts
• Explain integration architecture, data flows, and configuration options to both technical and non-technical stakeholders
• Lead kickoff, technical discovery, status, and go-live calls with clear expectation setting
• Keep customers and internal stakeholders informed of technical progress, integration health, risks, and next steps

Project Management

• Manage timelines, technical scope, dependencies, and risk across multiple concurrent implementations
• Proactively identify and resolve technical blockers; escalate to Engineering when needed
• Maintain clear, standardized project plans, integration documentation, and runbooks for each account

Product Adaptation & Enablement

• Stay current on platform APIs, webhooks, data models, and new feature releases
• Apply product/API updates to onboarding processes and technical documentation
• Contribute to and maintain an internal knowledge base of integration patterns, common data issues, and troubleshooting guides
• Surface structured technical feedback to Product/Engineering based on implementation patterns and recurring issues

Cross-Functional Collaboration

• Partner with Sales to clarify technical requirements pre-sale and ensure smooth, well-scoped handoffs
• Collaborate directly with Engineering on API issues, data discrepancies, edge cases, and integration bugs
• Work with Customer Success to ensure a seamless technical handoff and long-term system stability
• Coordinate with third-party vendors (e.g., CRM/PMS providers) to resolve integration dependencies

Process Improvement

• Contribute to onboarding playbooks, integration templates, and configuration best practices
• Build or use internal tools, scripts, or automation to speed up repetitive setup/migration tasks
• Identify opportunities to standardize workflows while maintaining flexibility for custom customer requirements

What You’ll Bring

• Familiarity with CRM/PMS platforms (e.g., Yardi, RealPage, Entrata) a plus
• Familiarity or hands-on experience with AI platforms (e.g., Anthropic, OpenAI) and their APIs strongly preferred — understanding of how LLM-based tools are configured, integrated, and applied to business workflows
• Experience with project management tools and structured implementation processes
• Strong communication skills — able to translate technical concepts for non-technical stakeholders
• Prior experience in a SaaS implementation, solutions engineering, or technical onboarding role
• Comfortable representing technical capabilities in front of prospects, including joining sales calls as needed
• Self-starter comfortable managing multiple concurrent projects with minimal oversight

Perks & Benefits

• Health, Dental & Vision: Premium coverage that’s actually premium
• Unlimited PTO: The real kind, with a nudge to actually use it
• Equity: Own a piece of the company you’re building
• Hybrid work: Flex your schedule when life calls
• Transparency: Full access to business metrics and financials
• Tools to Win: Mac laptop, monitor, and whatever else you need to dominate your day

Our Values

Role, responsibilities, and perks are important but what truly sets us apart is our culture. It’s the way we work together, celebrate wins, tackle challenges, and show up for each other every day. Here are the values that guide how we do it.

• Challenge & Collaborate – Working together with diverse backgrounds creates the best results. We all bring unique viewpoints to solve each problem. We have strong opinions that are loosely held.
• Done Is Better Than Perfect – Something is better than nothing. We let our customers tell us what needs to be different and don’t hold back value waiting for perfection. We remain agile to deliver value fast.
• Problem Solving – We are obsessed with our customers’ problems. Their success is our success. We follow through and deliver on our promises.
• Forever Learning – Intelligence is knowing there is more to know. Failing forwards means we are always improving and getting better, creating an environment that fosters personal and professional growth.
• Radical Candor – With trust and accountability we achieve radically candid communication to level up and feel heard.

Nurture Boss is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.