8 Questions to Ask an AI Vendor Before You Buy

AI is everywhere in multifamily right now. Leasing automation. Chatbots. Follow-up tools. The AI buzz is real, but so is the confusion. If you’re evaluating AI solutions, it’s easy to get caught up in the hype. That’s why it’s important to ask critical questions before you commit. Use our list to cut through the noise, pressure-test your vendors, and make sure their AI is built for real multifamily outcomes.

  • What business outcomes does your AI drive and how do you measure success?

  • How deeply does your AI integrate with my property’s tech stack (CRM, PMS, etc.)?

  • Can your AI understand and act across the entire renter lifecycle from first touch to renewal?

  • Does your AI adjust its behavior based on context and lifecycle stage?

  • Can your AI recognize when human intervention is needed and escalate accordingly?

  • How does your AI learn and improve over time? Will my team need to train it manually or will yours?

  • Can your AI surface insights, patterns, and analytics to help leadership make better decisions?

  • How easy is implementation and what does post-launch support look like?

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